33wb Privacy Policy

1 Introduction & Purpose

33wb ("we", "us", or "platform") is committed to providing a safe and reliable online gaming experience for users in Bangladesh. This privacy policy ("Policy") will inform you about what types of personal information 33wb collects, why it collects them, how they are used, and what measures we take to protect your information.

By using our platform, creating an account, or using our services, you are considered to have consented to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

2 Information We Collect

33wb may collect various types of information from you in different situations. Below is a detailed description of the information we collect:

2.1 Registration & Identity Verification Information

• Full name and date of birth (for age verification — only individuals aged 21 and above may register)
• Mobile number and email address
• National ID number or passport number (where applicable)
• Residential address

2.2 Financial & Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for completing transactions only)
• Deposit and withdrawal history and amounts
• Information relating to use of bonuses and promotional benefits

2.3 Platform Usage Information

• Login times, session duration, and gaming activity history
• Preferred games and betting patterns
• Customer service communication records (live chat and email)

2.4 Technical Information

• IP address and device type
• Browser type and version
• Operating system
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Information

33wb uses your collected information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To operate betting, gaming, and other platform services smoothly.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Age Verification: To ensure the platform is used only by those aged 21 or above.
• Legal Compliance: To meet applicable laws, regulations, and regulatory requirements.
• Customer Service: To resolve your complaints, questions, and support requests.
• Platform Improvement: To analyse user experience and improve the quality of the platform.
• Responsible Gaming: To identify unusual gaming behaviour and provide support where needed.
• Communications: To notify you of important account-related information, policy changes, and service updates.

4 Disclosure & Sharing with Third Parties

33wb never sells your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and security services. These partners will receive only the information necessary to deliver their specific services and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information under a court order, a lawful request from law enforcement, or applicable law. In such situations, we will provide only the minimum information necessary.

4.3 Fraud Prevention

Information may be shared with relevant authorities where necessary to prevent financial crime, fraud, or money laundering.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such situations, we will notify you in advance.

5 Data Security Measures

33wb maintains the highest technical and administrative measures to protect your information:

• SSL Encryption: All data transmission and reception is secured through industry-standard SSL/TLS encryption technology.
• Secure Servers: Your information is stored on secure, access-controlled servers.
• Limited Access: Only authorised personnel may access information on a need-to-know basis.
• Regular Audits: Regular audits and testing of system and data security are conducted.
• Staff Training: All staff receive regular training on data protection best practices.
• Continuous Monitoring: Continuous monitoring of system security and detection of unusual activity.

Please note, however, that no transmission or storage of information over the internet can guarantee complete security. So while we make every effort, we also advise you to keep your account password confidential and stay alert to prevent unauthorised access.

6 Cookies & Tracking Technologies

33wb uses cookies and similar technologies to improve platform functionality and to give you a personalised experience.

6.1 Essential Cookies

These cookies are essential for the basic operation of the platform — such as maintaining your login session, ensuring security, and detecting fraudulent activity. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences — such as language preference and game settings — and make the platform easier to use. You may decline them, but doing so may limit some platform features.

6.3 Analytics Cookies

These cookies are used to understand how users interact with the platform and to improve the quality of the service. The data collected is aggregated and anonymised.

You can manage cookies through your browser settings. However, disabling all cookies may cause some parts of the platform to not function properly.

7 Data Retention Period

33wb retains your information only for as long as necessary:

• Active Account: All necessary information is retained for as long as your account remains active.
• After Account Closure: Certain information may be retained for a specified period after account closure to meet applicable legal and regulatory requirements.
• Financial Transaction Records: Financial transaction information is retained for an extended period in accordance with legal obligations.
• Dispute Resolution: Information relating to an ongoing dispute or legal process is retained until resolution.

Once the required period has ended, your information is securely deleted or permanently anonymised.

8 Your Rights

As a user of the 33wb platform, you have the following rights over your own information:

8.1 Right to Access Information

You may ask us at any time what information we hold about you and how it is being used.

8.2 Right to Correct Information

You have the right to request correction of any inaccuracies or incomplete details in your information. You can update basic account information yourself.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes.

To exercise any of the above rights, contact us at [email protected] or via live chat.

9 Protection of Minors' Information

33wb is intended only for individuals aged 21 or above. We do not knowingly collect any information from minors. If we are informed that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe a minor has registered on our platform using your identity, please contact us immediately.

10 International Data Transfers

33wb primarily serves the Bangladesh market. However, due to technical infrastructure, your information may be stored or processed on servers in other countries. In such cases, we ensure that the standard of data protection is no lower than the standard applicable in Bangladesh and that the relevant organisations maintain adequate data protection measures.

11 Policy Changes & Updates

33wb may review and update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A special notice will be displayed on the platform.
• A notification may be sent to your registered email address or mobile number.
• The "Last updated" date on this page will change.

Continued use of the platform after any changes will be considered as your consent to the updated policy. We therefore recommend checking this page regularly.

12 Contact & Complaint Resolution

For any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat: from any page on the platform

Our customer service team is always ready to assist you in both Bengali and English. We are committed to resolving your complaints or requests as quickly and fairly as possible.